ux

Balancing Personalization and Privacy: How Libraries Can Lead with Trust

In today’s digital age people expect more from the organizations they interact with more relevance, more convenience, and more understanding of their needs. At the same time, they are more protective of their personal data than ever before, and rightly so, data protection with digital technology partners has been.

Using Library Patron Feedback to Improve the Online User Experience

Do patrons notice the design of your catalog and your website? They sure do, and at BiblioCommons, we’ve found that library patrons are very proactive about sharing feedback when given the opportunity. Their feedback can be your library’s secret weapon to improving the online user experience (UX.)